Effective Date: January 19, 2026
Last Updated: January 19, 2026

Awaken Counsel (“Awaken Counsel,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (the “Site”) and interact with our services online.

If you do not agree with the terms of this Privacy Policy, please do not use the Site.

1) Information We Collect

A. Information You Provide to Us

We may collect information you voluntarily provide, such as:

  • Contact details (name, email address, phone number)
  • Message content you submit through forms (e.g., appointment requests, inquiries)
  • Basic intake details you choose to share via the Site (for example, preferred appointment times or general concerns)

Important: Please do not submit highly sensitive personal information (e.g., detailed health history, diagnosis details, Social Security numbers) through general website forms unless specifically instructed through a secure method.

B. Information Collected Automatically

When you use the Site, we may automatically collect:

  • Device and usage data (IP address, browser type, pages viewed, time spent, referring/exit pages)
  • Approximate location (derived from IP address)
  • Cookies and similar technologies (see Section 6)

C. Information From Third Parties

If you use third-party tools to interact with us (for example, embedded scheduling, payments, or video platforms), we may receive limited information from those providers consistent with your settings and their privacy policies.

2) How We Use Your Information

We may use information to:

  • Respond to inquiries and communicate with you
  • Provide and improve the Site and user experience
  • Schedule or coordinate appointments (when applicable)
  • Maintain Site security, prevent fraud, and troubleshoot issues
  • Comply with legal obligations
  • Send administrative messages (e.g., policy updates)

If we send marketing emails, you can opt out at any time using the unsubscribe link or by contacting us.

3) Counseling, Health Data, and HIPAA

Awaken Counsel may provide counseling services. This Site is primarily informational and not intended for emergencies.

If you become a client, you may receive additional privacy notices and practice policies regarding clinical records, confidentiality, and applicable laws (including HIPAA where applicable). Website inquiries may not be treated the same as protected clinical communications unless submitted through a secure, designated system.

4) How We Share Information

We do not sell your personal information.

We may share information:

  • With service providers who help operate our Site and business (e.g., website hosting, email, analytics, scheduling). They are permitted to use information only to provide services to us.
  • For legal and safety reasons (e.g., to comply with law, enforce our terms, protect rights and safety).
  • Business transfers (e.g., merger, acquisition, or sale of assets), where permitted by law.

5) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6) Cookies and Analytics

We may use cookies and similar technologies to:

  • Remember preferences
  • Understand Site traffic and usage
  • Improve Site performance

You can control cookies through your browser settings. Disabling cookies may affect certain Site features.

If we use analytics tools (such as Google Analytics), those providers may set their own cookies and collect usage data according to their policies.

7) Your Choices and Rights

Depending on where you live, you may have rights to:

  • Request access to or a copy of your personal information
  • Request correction or deletion
  • Object to certain processing
  • Withdraw consent where processing is based on consent

To make a request, contact us using the information in Section 11. We may need to verify your identity before completing requests.

8) Children’s Privacy

The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can delete it.

9) Third-Party Links

The Site may link to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

10) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top indicates when it was most recently revised. Your continued use of the Site after changes means you accept the updated policy.

11) Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

Awaken Counsel
Email: [email protected]
Phone: (912) 396-5373

12) Emergency Notice

If you are experiencing an emergency or believe you may harm yourself or others, call 911 (U.S.) or your local emergency number immediately. You can also call or text 988 in the U.S. to reach the Suicide & Crisis Lifeline.